SERVICE
Contact, field service, quality management, training and frequently asked questions.
In our range of services you will find everything you need for perfect support for our products. From planning to training for individual product areas, you will find the entire range here. If you are still missing something, we would be pleased if you get in touch with us via the contact form or the field service.
Contact
Here you will find our general contact form. Do you have a specific enquiry about our products? Then please feel free to contact our sales force.
Quality management
Quality and customer satisfaction are our top priorities. We have a wide variety of processes and controls in place to ensure this quality. Get to know us and see for yourself.
Sales agency
Here you will find our commercial agencies from Germany and abroad. Germany, Europe, Singapore and New Zealand.
Tutorial videos
A picture is worth a thousand words and a video can answer even more questions. In the tutorial videos category you will find all videos about our products.
Frequently asked questions
We have collected frequently asked questions for you. So you can solve many problems at a glance. Just have a look!
How is the transmitter paired with the receiver?
In general, depending on the model, a button on the chime must be pressed for approx. 3 seconds. A green LED on the chime then lights up for 30 seconds. The button on the bell push must be pressed once during this time. Successful pairing is acknowledged with a call signal. If the process is not successful, the green LED on the transmitter will change to a flashing display after approx. 15 seconds and then go out. In this case, please try the procedure with new batteries in the transmitter and/or receiver. Please refer to the description on page 14 of the instructions.
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My wireless doorbell is not working. What tests can I carry out?
There is no fault if a) the radio bell push-button flashes red 7 times after being pressed b) the chime plays a melody after the T2 button is pressed The receiver must play a melody without interference and to the end when the T2 button is pressed, otherwise please replace the batteries. Alternatively, check whether the maximum range for the radio chime set has been observed. If necessary, pair the transmitter to the receiver again. Please refer to the description on page 14 of the instructions.
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How many wireless doorbells can I connect to my wireless doorbell push-button?
You can connect an unlimited number of wireless gongs to one wireless bell push.